Volvo Car South Africa dealer network honoured for 2016 achievements
Cape Town – The Volvo Car South Africa (VCSA) dealer network has been honoured for its 2016 achievements. The 2016 Dealer of the Year awards saw Tom Campher Volvo Cars Johannesburg, Rola Volvo Cars Helderberg and Auto Baltic Rustenburg featuring in every nominated category – demonstrating the utmost commitment to the Volvo Cars brand and Volvo customers in South Africa. The overall 2016 Dealer of the Year award went to Tom Campher Volvo Cars Johannesburg.
Says Greg Maruszewski, VCSA Managing Director: “The bar continues to be raised by our dealer network every year and their 2016 performances have proven that our implementation of enhanced customer care programmes, service targets and sales incentives are effective. We congratulate the winners and continue to encourage and assist the entire network – which now stands at 23 outlets including a new service centre in Namibia and a new Pinetown dealership which will open soon – to maintain the Volvo global standard.”
The awards come just one week after newly-appointed Customer Service Director, Steven Collins, joined the VCSA management team – which will see 2017 yielding even stronger performances.
2016 Volvo Car South Africa Dealer of the Year
Each of the Dealer of the Year awards are calculated using various criteria relevant to the category, including year-on-year results, sales achievements, accessory penetration and Customer Experience Management (CEM) scores.
Most Improved Dealer of the Year
Rola Volvo Cars Helderberg
Aftersales Dealer of the Year
Tom Campher Volvo Cars Johannesburg
Sales Dealer of the Year
Auto Baltic Rustenburg
Overall Dealer of the Year
Tom Campher Volvo Cars Johannesburg